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FAQ

Our goal is to make it as easy as possible for you to find the products that are perfect for you. For further questions, send a message to florian@house-formulas.com and we will be happy to help you personally!

How does it work?

Clear connections can be made between personality and taste. We use these connections to compose your perfect formula with Machine Learning based on your Quiz answers.

Will I get a product of the highest quality?

By skipping the middleman we can invest more than 3 times as much in perfume ingredients as mainstream perfume brands. This way, we guarantee that our product is of the highest quality. In addition, our algorithm will ensure your formula is perfect for you. If you are not completely satisfied, you can get a full refund by returning the items.

Can I give House of Formulas as a gift?

Certainly! We will add the Quiz results to your order to make it a memorable experience. You can find the best products to give on the home page.

Can I return my product?

Within 30 days of receiving your order, you can receive a full refund by returning your products

Please send a message to florian@house-formulas.com and we will help you in this process

How long does the return process take?

Up to 30 days after receiving your products, you can receive a refund by returning the items. This is still possible afterusing the products.

What are the shipping rates and to which countries do you ship?

We offer free shipping to all countries in Europe.

Returning your products is free of charge. Both the return costs and the refund of your products are on our account.

How long does the delivery take?

Orders from Europe usually take 3-5 business days. It takes about 1-3 business days for orders from the Netherlands.

Where are HoF products made?

Our perfumes are made in France.

Our care products are made in the Netherlands.

Will I receive an order & shipping confirmation?

After placing your order, you will receive a confirmation within a few minutes. You will receive shipping details within 1-2 business days.

Quality ingredients and not tested on animals.

Our products are free from sulfate, paraben, silicone, phthalate, talc and aluminum.��

Our products are free from animal cruelty and animal testing.

Other questions.

Do you have another question? Please send an email to florian@house-formulas.com.