After your payment has been verified, we will process and ship your order. Orders placed on business days before 17:00 CEST will be shipped on the same day. Otherwise it will be shipped the next business day.
Where do you ship?
We offer free shipping to all countries in Europe on orders from €80. For orders from the rest of the world we charge €9.95.
How much does shipping cost?
We offer free shipping to all countries in Europe on orders from €80. We charge €6,99 for shipping on orders below €80. For orders from the rest of the world we charge €9.95 for shipping on orders from €80 and €19,95 on orders below €80.
How fast do you ship?
It takes 1 business day for orders from The Netherlands and 3-5 business days for orders within Europe. If you did not receive your order after 7 business days, please contact email@example.com.
Do I receive an online tracking number?
Premium shipment with DHL Express receive a tracking message on their email and mobile cellphone number. With DHL's On Demand Delivery (ODD) feature it is possible to manage the shipment easily. With ODD it is possible to change when, where and how the delivery will take place.
- Change delivery date
- Deliver at DHL Servicepoint
- Change delivery address
- Allow delivery at neighbour
- Allow delivery without signature
- Hold package up to 30 days.
Does international shipping include customs charges and taxes?
For all orders to countries within the European Union, customs are included. That means there is no need to pay extra for your package upon arrival.
What is your return policy?
In case you are not fully satisfied with the products that you bought from House of Formulas, you can exchange the products or get a refund by contacting us on firstname.lastname@example.org. You can return your order within 14 days after receiving your order. For customers within Europe, we will cover the costs of the return shipment. The returns are the customers' responsibility, so it is highly recommended to use traceable return methods. Returned items should be send in their original condition and packaging including accessories and free products. Once the product is received we will refund your purchase, excluding any shipping fees. In case of damage to the product or packaging, any resulting costs may be deducted from the refundable amount.