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Frequently Asked Questions

We are dedicated to make your experience as convenient as possible. If you have any questions, or just don't feel like searching your question in this list, shoot me a message at

How does this work?
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We created a tailoring algorithm that uses your input from the Quiz to personalise your perfect formula. Although this may sound like nonsense, it actually is pure mathematics and it does works. With our background in econometrics, we developed an algorithm (machine learning model) that has been trained on hundreds of guys. We found some solid connections between their Quiz answers and the perfumes that they preferred. We are using those connections to tailor a new, unique formula specially for you.

How do I know it will be good?
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By skipping the middlemen, we are able to invest up to 4 times as much on perfume ingredients than mainstream brands. This way, your product will be of the highest possible quality. Besides, our algorithm has proven to be extremely accurate. We are very confident that you will love your formula. If you are not fully satisfied, you can return it free of charge.

Can I gift a fragrance of House of Formulas?
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Yes you can! We will make sure to include the Quiz to make it a memorisable experience for the both of you. You can answer the Quiz for a (boy)friend or family member by clicking "Gift" in the header.

Will I be able to return it?
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Within 30 days after receiving your order, you can receive a full refund if you are not fully satisfied with your product. However, I prefer to first hear your feedback. Please shoot me a message at We are more than happy to reformulate your scent, free of charge. 

How long does the replacement, return, or exchange process take?
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We will send you a replacement right away, so you can expect it to arrive within 2-5 business days. We expect the exchanged product back within 14 days after you received your replacement product.

What are the shipping rates and where do you ship?
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We offer free standard shipping to all countries in Europe.

Returning your items is also free of charge.

How fast do you ship?
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For orders from Europe, it usually takes about 3-5 business days. It takes just 1 business day for orders from The Netherlands. If you did not receive your product after 7 business days, please contact:

Where are HoF products made?
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Our products are made in Grasse, France. This is considered to be the world's capital of fragrances.

Our Care Products are produced in the Netherlands.

Where is my order confirmation & shipping confirmation email?
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After placing your order, it should take just a few minutes for your confirmation email to arrive. Please check your junk/spam folder if you did not receive our confirmation email. Shipping details are usually provided within 1-2 business days.

Are your products safe, clean and cruelty free?
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All of our products are sulfate-free, paraben-free, silicone-free, phthalate-free, talc-free, and aluminum-free. 

They are also cruelty-free and we do not test on animals.

Any other questions?
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Please send an email to I am happy to help you and I will answer your question as soon as possible.