We hope that you are happy with everything that you buy from House of Formulas. If this is not the case you can get a refund or exchange of your purchase by contacting us. Please send a message to firstname.lastname@example.org to sort things out.
For customers within Europe the cost of the return shipment is covered by us. For customers outside of Europe we ask you to cover the cost of the return shipment. The returns are customers' responsibility, so it is highly recommended to use traceable return methods.
Returned items should be returned within 14 days after receiving your order in their original condition and packaging including accessories and free products. Once the product is received we will refund your purchase (excluding any shipping fees). In case of any damage to the packaging or product, any resulting costs may be deducted from the refundable amount.